Tuesday, March 18, 2014


Fwd: Horrible customer service

---------- Forwarded message ----------
From: Madiha Aijaz <madihaa04@gmail.com>
Date: Tue, Mar 18, 2014 at 12:06 AM
Subject: Horrible customer service
To: jawad@alumni.washington.edu


I just found your forum when searching for an email to lodge a complain against a customer service representative at the check-in counter at Dubai International Airport. I know this a long shot but I hope you can reply to my email.

Who do I contact to complain about the bad experience I had?

Thank you in advance.

Kind Regards,

Thursday, March 06, 2014


Fwd: Bad service Sydney Airport

---------- Forwarded message ----------
From: <thorntonmichelle84@gmail.com>
Date: Thu, Mar 6, 2014 at 3:11 PM
Subject: Bad service Sydney Airport
To: "jawad@alumni.washington.edu" <jawad@alumni.washington.edu>

I have always flown with Emirates, but tonight will be the last.I booked a flight to Dubai with Qantas a also troubled airline, at the airport told flying with Emirates, while waiting told flight delay as mechanical problem, then told cancelled completely, no information given, as I I live 3 hours from Sydney what am I to do tonight , Emirate staff have lost the plot.

M al obaidi

Monday, March 03, 2014


Fwd: Another Emirate complain for your attention

---------- Forwarded message ----------
From: Maryam Feiz Alapour <m.feiz.alapour@gmail.com>
Date: Tue, Mar 4, 2014 at 2:23 AM
Subject: Another Emirate complain for your attention
To: jawad@alumni.washington.edu


I purchased a ticket on line for March 18 to fly to Tehran for $947 USD. There will be a layover of more than 8 hours and the airline is refusing to give me a hotel voucher claiming that my ticket is below $1000.00. They want to charge me some 500 USD including fees to upgrade my ticket to become eligible.

I purchased the ticket online and directly from them. Nothing in the fair price indicated of such condition attached to the ticket. In fact the only price  option for an economy class available was the the ticket I purchased.

I spent nearly 2 hours talking to their customer service somewhere in lala land without any resolution.

The phone number for customer complain I find is a Dubai number and nothing in the US. Do you have a US number that I can call?

Thank you in advance for your help.



Fwd: lost baggage TUNEK14125

 ---------- Forwarded message ----------
From: Ben Amor Farhat <Ben.Amor.Farhat@deme.be>
Date: Mon, Mar 3, 2014 at 4:25 PM
Subject: lost baggage TUNEK14125
To: "jawad@alumni.washington.edu" <jawad@alumni.washington.edu>

Dear Sir


I would like to inform you about the unprofessional service I experienced with Emirates Airlines recently
I flew to Tunis on 27 Feb 2014 with EK 747 , 150 pieces of baggage did not arrive to Tunis , I filed a complaint and today I am back in UAE and no one can tell me what happens or where is my suitcase , all what I receive as answers is wait or we do not know or the belt is broken or the fog , how can this happen in such a reputable company such Emirates ? I am really desperate to find my suitcase







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