Saturday, August 12, 2006
EMIRATES AIRLINE
---------- Forwarded message ----------
From: khalid ibraheem <k_r_s_004@hotmail.com>
Date: Aug 11, 2006 9:32 PM
Subject: EMIRATES AIRLINE
To: jawad@alumni.washington.edu
Dear Dr. Jawad
I want to comment some of the stories I viewed by coincidence. Stories like
departure is delayed from UK for 4 hours & the flight landed (for some
reason) in Beirut & flown back to the UK while Emirates does not operate
direct flights from UK to Beirut.
Another comment by Mr. Suresh that Emirates counter staff are persons of
limited capabilities & if they had better abilities they must be in some
industry other than hospitality and in any case, even if they choose to be
in this industry, they must be holding posts high above the counter staff,
to be visible to travelers.
What Mr. Suresh doesn't really know that among Emirates employees there are
doctors, lawyers, engineers, etc…..? But what they choose is to work in the
airline industry.
To add to Mr. Fahad comments to Mr. Suresh that ALT ticket (annual leave
ticket) is a full fare ticket (Y class is the most expensive fare in economy
class) & the staff holding ALT is handled as a passenger & not as COLLEAGUE.
Last week I was traveling from Dubai to Doha by Qatar airways, while waiting
to board the flight; an Emirates flight boarding the next gate to
Bombay/Mumbai.
Departure time was 22:30 & by 22:20 Emirates announced the closure of the
gate.
A female passenger approached the gate at the departure time exactly &
insisted to board the flight. When she was told that her baggage is been
removed from the flight & she can't board this flight as she was late; she
started yelling at the staff & used the F words. I was really astonished to
see that the Emirates staff was very polite despite that the passenger is
calling him names & using bad words. He tried to calm her down & explained
to her why she was offloaded.
The passenger told him that he doesn't know how to deal with American
citizen & she is going to report him to the AMERICAN CONSULATE & they will
teach him a lesson.
I can't understand this kind of people & the way of thinking. I've been
through some bad situation with different airlines before, but this does not
give me the right to attack the employees nor their managers. Passenger's
complaints are professionally met in Emirates airline, there are a lot of
incidents I know from my friends who are loyal costumers of Emirates where
Customer Service & Audit Department replied to their complaints with
compensation.
One last thing, I would like to copy the comment by Dragana:
I am just wondering how comes that 90% of all these comments are
coming from Indian and Pakistani passengers?
It is not about Emirates it is about them.
Dr. Jawad; thank you very much for this website & sorry for this long
message.
Monday, August 07, 2006
Hi?
---------- Forwarded message ----------
From: Abdulla Al-Toky <abby27@hotmail.com>
Date: Aug 7, 2006 10:03 PM
Subject: Hi?
To: jawad@alumni.washington.edu
Hi?
My name is David Johnson,I am writing a complaint about the 7 hour
flight delay.I was going back to MCT from SYD. They didn't even
annouce that there is going to be a 7 hour delay and on top of that
they didn't give us a lounge to stay in until our flight has arrived.I
want this to never happen again other wise i will sue you because i am
a very good lawyer or can i have a refund by 27 of June 2007.This is
one of the worst flight i have ever been on and the way the flight
attendants were treating the passengers was like a dog.Can you make
the flight and crew member treat the passengers with respect.If you
don't i will write a huge letter complaing about your airline do i
make my self clear.Please e-mail me on abby27@hotmail.com okay.Bye for
now
from:David Johnson
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