Friday, May 27, 2005
No award from me!
--- Anthony Bartolo <tcbartolo@onvol.net> wrote:
> From: "Anthony Bartolo" <tcbartolo@onvol.net>
> To: <jawad@alumni.washington.edu>
> Subject: No award from me!
> Date: Fri, 27 May 2005 10:03:48 +0200
Dear Sirs,
Having read the previous complaints on the web site I wish to lodge a
complaint about the service of Emirates Airlines. My wife and I travelled to
Sydney, Australia. We booked through travel Agents in Sliema, Malta who
charges ud 5% of the value of the tickets as their commission. Why should we
pay commission. They are your Agents not mine. We spent two nights in Dubai
to break the journey (I am 77 and my wife is 69 years old). In Dubai we went
to your main booking office to see if we could change the seat allocation to
an exit seat. They told us that they did that and also for the retrun
flight. When we got on the plane we were given other seats behing the exit
ones (same as previous sector). Those seats are tight and we 'suffered'
all the way. We had ordered vegetarian meals but did not get them. On the
return. having provided Emirates with our telephone number in Sydney they
did not advise us that the direct flight Sydney/Dubai was cancelled. We got
to the airport and through the king help of an Airport employee we managed
to get on a earlier flight: Sydney/Bangkok/Dubai and on to Malta.
Having changed flight because of "technical reasons' which meant that you
did not have enough passengers for your A 340, we were allocated seats one
behind the other, separating my wife and I. Award winning - shambles
winning - more like it!
Take note of what I am saying: the more you expand the more it becomes
difficult to serve the passengers (especially in economy class) and with a
myriad of different nationalities of your staff it does not get easier, you
may think so If you care to reply you have my e-mail address.
Anthony Bartolo
Rana Jawad Asghar MD. MPH.
Coordinator South Asian Public Health Forum
jawad@alumni.washington.edu http://www.DrJawad.com
Typhoid Net http://www.typhoid.net
Friday, May 20, 2005
emirates to India march 16 2005
--- Laj Nasta <nastalaj@yahoo.com> wrote:
> Date: Fri, 20 May 2005 10:47:44 -0700 (PDT)
> From: Laj Nasta <nastalaj@yahoo.com>
> To: jawad@alumni.washington.edu
Dear sir/madam
I was travelling by emirates to India march 16 2005. I reached Bombay and i
found that my bag was lost. I made a complaint at the airport and filed a
claim. Till today they have not reimbursed me anything. I got my bag in USA
on May 3 2005. I had to collect from the Austin Airport. I have sent them
several emails and made calls to their New york office. Noone has responded to
my emails or Phone calls. I would like your help to get reimbursed for all the
trouble I had gone through. Lot of items in the bag were gifts and personnel
cloths.
Please guide me who can help me in this situation.
Sincerely
Laj Nasta
May 20 2005
Monday, May 16, 2005
Whiners and stuck-up crew...
--- "Milton N. Kyvernitis" <mil.kyvernitis@gmail.com> wrote:
> Date: Mon, 16 May 2005 10:30:25 +0400
> From: "Milton N. Kyvernitis" <mil.kyvernitis@gmail.com>
> To: jawad@alumni.washington.edu
> Subject: Whiners and stuck-up crew...
>Here goes...
Yes, there are many occasions where I've seen a passenger act all high and
mighty and throw his/her weight around on board. That's not a correct and civil
way to behave. Yes, you paid for the ticket, but that ticket limits you to your
seat, served dishes and the toilet. So those of you who feel you own the world
and feel you can throw your weight on to the poor a& tired airline crew, throw
yourselves onto a wall. Many of the points Kate put out are true, but she seems
to have drifted off somewhere...
Now...for the poor airline crew...Kate...I din't know airline crew became all
royal. Get over it, you're not. You're airline crew. You're JUST airline crew.
You ain't no Sheikha Fatima, you're a girl who works for an airline in the air.
You are, essentially, a waitress who works for a restaurant in the air.You're
paid to do the job you have, that involves taking care and serving your
passengers who are also, mind you, your company's customers. You really don't
know your job by the looks of it, because whether you like it or not, the
customer is always right (unless he/she is a potential terrorist). I'm a sales
manager, and I have to deal with bitchy customers in a civil manner, and ALWAYS
smile.
You have a real attitude problem, and from what I've read in the mockery you
posted, somewhat racist too. Yes, there are Indians and Paki wannabes, I look
down on them too, but only because they have no pride for their own country.
Ha! You think it's any better in the USA? Those who 'ARE' really American?? Let
ME tell you something lady, the only real Americans there are the Indians us
white people seem to enjoy discriminating. The British?? Yeah, many of them are
high and mighty too, but at least they have a real culture & history, and have
been around since before Julius Caesar%
Tuesday, May 10, 2005
"Anthony Calleja"
To:
jawad@alumni.washington.edu
Subject:
Runsid food on Emirates flight
Date:
Tue, 10 May 2005 12:53:06 +0200
Attached are documents related to a bad experience in flight catering on Emirates Airlines. Even though the hostess said that they will be contacting me, I have still not received an acknowledgement from Emirates about my serious complaint. The Department of Tourism and Commerce have washed their hands of the matter as you can see from documents attached. It seems that Emirates are above their own laws as they did not even bother to follow up this serious incident which I have raised up with them to bring to their attention and create an awareness in relation to Health and Hygiene, since millions of people are visiting their country yearly.
If this is the way they treat their customers then I would continue to take every opportunity to bare all the facts.
Sincerely,
Anthony Calleja
Tuesday, May 03, 2005
re . uae airlines
"elayne ghiron"
To:
jawad@alumni.washington.edu
Subject:
re . uae airlines
Date:
Tue, 3 May 2005 16:45:02 +0200
dear sir or madam,
this is the short version.
recently my husband and i visited dubai having flown there by emirates airlines.
by accident, ours or the emirates driver who was late, a piece of hand luggage was left at the check-in desk. the bag was in the care of the driver at all times.
after realizing we were missng the bag we notified the club lounge attendant who was generally unhelpful.
at their request, i went back to the police/security office and were told the bag was at the check-in.
the flight was boading so i wrote a letter to emirates airlines absolving them of any security responsibily if they could forward the bag to rome, italy.
i also called their office in rome which is not existent and spoke to manchester, england their only european answering service.
i received one email from dubai referring me to the airport police. the police told me there would be no problem if emirates airline would pick up the bag and send it to rome.
emirates airlines do not even answer their customer email service.
conclusion - i have written to the president and vice-chairman and probably will not get an answer either but i would like to say they for all their extravagant publicity they are not worth much when compared to other national airlines.
have you heard of any similar experiences?
do you have a direct fax number for their corporate offices?
thanks, elayne ghiron
rome, iatly
