Wednesday, February 16, 2005

 

Complain Against Emirates Airlines - No Reponse on Lost Luggage

From:
"Sofiya Momin" Add to Address Book
To:
jawad@alumni.washington.edu
Subject:
Complain Against Emirates Airlines - No Reponse on Lost Luggage
Date:
Wed, 16 Feb 2005 16:56:58 -0500

To: airconsumer@ost.dot.gov
Cc: recruitment@emirates.com (I had to use this email address since, no other alternative was listed
From: s_momin77@hotmail.com
Sofiya Momin 562 Doyal Mills Ct, Stone Mountain, GA 30083
404-245-9871 (Cell)
404-296-1009 (Home)
404-299-6726 (Fax)
404-377-0151 x 22 (Work)

To Whom It May Concern:

I had tried for several weeks now to obtain information on the status of my parent’s luggage with the airline carrier, Emirates Airlines. I have called and left several messages with Emirates Airlines, but I have had no response as of yet. At this point, my parent’s have given up hope of Emirates Airlines finding there bags, and would like to file a claim for there lost baggage. The only issue with that is the Emirates will not give us any answer on how to go about to file a claim for these lost bags. My parents were told in Dubai that any compensation for lost baggage would be thru the New York office.

I called the 1-800-777-3999 which is the only contact number listed on the their website, this number turned out to be the Emirates Airlines reservation line, then I was transferred to the main office in New York, from which I have not yet to receive a response after several messages.

Being that I seem to have exhausted all lines of communication with Emirates Airlines, I ask for your assistance in this matter. I would greatly appreciate any further information you can provide us.

FLIGHT SCHEDULE:
DL 0172 ATL TO JFK
DL 0082 JFK TO NCE
EK 0096 NCE TO DXB
EK 2837 DXB TO JED (FINAL DESTINATION FOR THE LUGGAGE WAS JED)

FILE CLAIM NUMBER:
JEDEK19747

BAGGAGE CLAIM NUMBER:
7 Baggage Claim Numbers were filed on this report, of which two bags are still missing
DL300535 AND DL284642


PASSENGERS:
IQBAL MOMIN
GULBANU MOMIN



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